Postponement FAQ

Tickets

Will you release more VIP tickets for 2021 since they sold our for 2020?


We unfortunately do not have the capacity to release more VIP tickets. However, we still have Earp Krewe tickets available.




Why can't I just get a refund for my tickets I have already purchased?


We understand not everyone will know if they will be able to attend Earp Expo 2021, but unfortunatly to our rules and regulations, all tickets were final sale and cannot be refunded since the event is only being postponed and not cancelled. Refunds were automatic issue only in the event of convention cancellation. By purchasing a ticket to our event, you agreed to adhere to this purchase policy.




Do I need to email to transfer my tickets?


All tickets will be automatically transfered to our 2021 dates, there is no need to contact us. If you had previously transfered you ticket(s) to 2021, you will be given a new confirmation in the upcomming weeks.




Will all the 'extras' in my ticket tier still ne included?


Yes they will. You will retain the full current value of your ticket tier.





Room Block

I already had rooms booked, do I have to rebook for the new dates?


All attendees with current room block reservations will be automatically cancelled and will be required to re-book in the coming weeks.




Will there be a new room block link?


We are working with the hotel to secure the updated room block link. Please stay tuned!




Will room block prices change?


As a result of the postponement, we are unable to confirm the price of the rooms at this time. Please stay tuned and follow our social media handles for such announcements.





Vendors/Volunteers

Will this affect volunteers? Will more spots open? When will we know if we can reapply?


Volunteer staff received a formal communication from our committee. More details to come, in the following weeks, regarding volunteer positions and the application process (if needed).




If I can no longer be a vendor, can I get a refund for the booth/table I purchased?


Please reach out to tickets@earpexpo.org for immediate assistance.




If I can no longer be a vendor, can I get a refund for the event ticket I purchased separately?


Please reach out to tickets@earpexpo.org for immediate assistance.





Programming

Will Earp Expo 2021 still be Pride themed?


Earp Expo 2021 will maintain its Pride themed events! We have the utmost respect and appreciation for our LGBTQIA+2 community. We promised to be Bigger - Better - Gayer




What about the guests? Who is still attending?


Discussions on cast appearances are underway. More details to follow in the comming months.




Will all photo op and MG pricing stay the same?


Pricing is expected to remain the same. Pricing for photo op's and Meet and Greets are subject to change, please follow our social media handles for such announcements.





Photo Ops

How do photo ops work? Do I get refunds for those?


All photo op tickets will be automatically transferred to the new show dates, as we hope to secure a majority of the same guests. In the event that one of our announced guests cannot make the new dates, you will be able to swap that photo op on your confirmation page for an active guest if you wish to do so. If you need assistance with a swap or upgrade, you may contact Wolf Studios Photography and they'll be glad to assist you.




If a guest can no longer attend but I have purchased a photo op for them, will I be able to get a refund?


All photo op tickets will be automatically transferred to the new dates, as we hope to secure a majority of the same guests. In the event that one of our announced guests cannot make the new show dates, you will be able to swap that photo op on your confirmation page for an active one if you wish to do so. If you need assistance with a swap or upgrade, you may contact Wolf Studios Photography and they'll be glad to assist you.




Will all photo op and MG pricing stay the same?


Pricing is expected to remain the same. Pricing for photo op's and Meet and Greets are subject to change, please follow our social media handles for such announcements.





General

Why have you decided to move it to 2021?


In light of the COVID-19 pandemic, many organizations have elected to postpone their events. To ensure that we can safely operate, be respectful of cast schedules, our venue of choice and our convention colleagues, we have elected it is best to postpone Earp Expo to Summer 2021 to ensure the event it safest for everyone.




Earp Expo isn't until October, why have you deciede to postpone so soon?


In light of the coronavirus (COVID-19) pandemic, we are heeding a formal statement issued by Mayor Cantrell regarding New Orleans city closures and following guidance from the CDC and the WHO to discontinue all operation of mass events until the virus is contained. New Orleans COVID-19 cases have recently spiked and the city is under a stay-at-home order indefinitely. We likely will not be able to operate and must consider the health and safety of our special guests and attendees as our highest priority.





FAQ - Frequently Asked Questions

Programming

Panel Information


Will there be panels at Earp Expo? We will have panels at Earp Expo - more details released closer to convention date. Is there an extra charge to attend a panel? Your admission pass to the convention gives to access to all panels at no additional cost. Can I host my own panel?
Yes! Panel submissions will open soon, check back soon for more information. Do I have to leave the room after each panel?
The panel room will be multipurpose; therefore, we ask all attendees to vacate the room at the conclusion of the panel. When/where can I start lining up for the panels?
Doors for the panel room will open up 30 minutes before the scheduled start time. All attendees will be assigned a seat based on ticket tier. Will there be a seating area for VIP badge holders?
VIP pass holders will have designated seating near the stage. Will there be enough seats in the panel room to accommodate all attendees?
Yes! Everyone who purchased a ticket to Earp Expo will have a seat in the panels.




Programming


Is the convention all 3 days (Fri-Sun)? Yes, the main convention events will run from Friday, May 22nd - Sunday, May 23rd. If events occur outside these date we will let you know. Will there be a costume/cosplay contest? Yes. Saturday night we will be hosting the first Earp Expo cosplay contest; details to follow. Are there costume rules or guidelines? No weapons are allowed on hotel grounds or the convention space. If you have a costume weapon prop, please bring it to the information table for check and tagging. Any prop weapons not tagged will be banned from the convention space. Vulgar or offensive costumes will not be allowed into the convention and will be banned from the convention space. Are all programming events held at the same hotel as the convention? Yes, all programming events occur inside the hotel unless stated otherwise. Can I bring guests gifts to special programming events? Attendees are NOT PERMITTED to bring gifts for guests to any special programming event. Am I permitted to ask for an autograph or selfie with the guest at a special programming event? Autographs and selfies will NOT BE PERMITTED at any special programming event.




Photo Ops


Do I still have to buy admission to the convention, if I buy tickets for photo ops or special events in advance?
Yes, a valid convention pass is required to obtain pre-purchased photo ops and special events.
Will there be separate lines for general admission and VIP guests?
TBD Will there be Photo Ops at Earp Expo? Yes, there will be photo ops scheduled through out the convention weekend. Please stay tuned for more information. How much does a photo op cost? The photo ops pricing will vary by guest and photo op type. Please see our photo op page for pricing. Where can I purchase photo op tickets? Photo Ops are available online here. How many photo ops can I purchase? There are no limits to the amount of photo ops an attendee can purchase. Please keep in mind that some photo ops may over lap throughout the convention weekend. Are digital photo of the photo ops available? TBD How much does a digital photo cost? TBD Where do I purchase the digital photo? TBD How many attendees are allowed in a photo op? TBD Can my child be in a photo op? Children under the age of 12 are allowed to be in photo ops. You are required to purchase tickets for the number of adults and children over 12. I have purchased a photo op, how do I get my ticket? Photo op tickets are available at the convention only. Please bring your confirmation email in order to redeem tickets. Are photo op purchases transferable? Earp Expo does not have capability to transfer photo-op purchases. You may attempt to resell your photo-op ticket once it is redeemed at the convention. Do you offer refunds for photo ops? All ticket sales are final. There are no refunds. Are photo ops held at the same hotel as the convention? Yes, all programming events will be held in the hotel unless stated otherwise. What happens if I lose my ticket? Photo op tickets cannot be replaced, please keep track of all photo op tickets once received. Can I bring guests gifts to a photo op? Attendees are not permitted to bring gifts for the guests during photo ops. As an attendee, can I get an autograph or selfie with the guest at the photo op? Autographs and selfies will not be permitted during photo ops. Can I bring props to use during a photo prop? Props are allowed at Earp Expo 2020. Feel free to be as creative as you deem fit. Please keep in mind, the photo op process for each guest must be kept within strict time parameters. As a result, there will be no time allotted for set up and tear down of props. Is there time to talk to guests during photo ops? No. Photo ops are strictly for getting a photo with guest(s). *Please be mindful and respectful of each guest, inclusive of personal space parameters and asking for special poses, hugs or general displays of affection.




Autographs


How can I get an autograph? Autographs can be purchased during the convention and with cash ONLY. How much are autographs? Autograph prices very per guest. Prices will be released closer to the convention date. Are selfies with guests allowed? Selfies are allowed per guest permission. How much are selfies? Selfie prices very per guest. Prices will be released closer to the convention date. Will there be separate lines for general admission and VIP guests?
TBD




Meet and Greets


Will there be Meet and Greets (MG) at Earp Expo? TBD How much does a Meet and Greet (MG) cost? TBD How many attendees will be at each Meet and Greet (MG session)? TBD. Where and when can I purchase Meet and Greet (MG) tickets? TBD Is their a cap on the amount of tickets that can be purchased in a single transaction? Two tickets can be purchased at once per the Eventbrite website. Can I attend more than one Meet and Greet (MG)? Yes - please keep in mind some MG sessions may occur on the same day can timing can over lap. Can my child attend a Meet and Greet (MG)? Yes - children under 12 are allowed to attend any MG session, with the purchase of their own MG ticket. Children must be accompanied by an adult with a separate ticket. Child and adult must both have separate valid weekend Earp Expo badges in order to attend MG sessions. I have purchased a Meet and Greet (MG), how do I get my ticket? MG tickets are available for you to print-from-home through the Eventbrite portal or you can redeem your mobile ticket with a valid barcode at the event. Are Meet and Greet (MG) tickets transferable? Yes, tickets are transferable through the Eventbrite portal. Do you offer refunds for Meet and Greet (MG) tickets? All ticket sales are final. There are no refunds. Tickets can however be transferred through the Eventbrite portal What happens if I lose my ticket? Tickets can not be replaced. We recommend you bring an electronic copy in case any other copy gets lost or misplaced.




Workshops


Will there be workshops at Earp Expo? TBD How much does a workshop cost? TBD How many attendees will be at each workshop? The number of attendees vary depending on the workshop. Where and when can I purchase workshop tickets? Workshops will be available for purchase on our Eventbrite page. Can I attend more than one workshop? Yes, you can attend as many workshop sessions as you'd like. Can my child attend a workshop? Yes - children under 12 are allowed to attend any workshop, with the purchase of their own workshop ticket. Children must be accompanied by an adult with a separate workshop ticket. Child and adult must both have separate valid weekend Earp Expo badges/day of badges in order to attend MG sessions. I have purchased a workshop, how do I get my ticket? Workshop tickets are available for you to print-from-home through the Eventbrite portal or you can redeem your mobile ticket with a valid barcode at the event. Are workshop tickets transferable? Yes, tickets are transferable through the Eventbrite portal. Do you offer refunds for workshop tickets? All ticket sales are final. There are no refunds. Tickets can however be transferred through the Eventbrite portal What happens if I lose my ticket? Tickets can not be replaced. We recommend you bring an electronic copy in case any other copy gets lost or misplaced.





General

General FAQ


What is Earp Expo? Earp Expo is a fan convention for the hit Syfy TV show Wynonna Earp, made for fans, by fans. When will Earp Expo take place? Earp Expo wil run Friday, May 21 - Sunday, May 23, 2021 Where is Earp Expo located? Hyatt Regency, New Orleans - 601 Loyola Ave.New Orleans, LA Are there rules and restrictions for the convention? We ask that you have fun and be yourself, but be mindful that everyone else is at Expo to have an amazing experience just like you. So, be courteous of your time with cast members and treat everyone with respect. Kindness breeds kindness. Can anyone attend Earp Expo? Earp Expo is a genre specific convention for the show Wynonna Earp but it is open to anyone and everyone no matter their gender, age, race, sexual preference, what Hogwarts house they are sorted in, or whether they prefer pineapple on their pizza. All are welcome at Earp Expo. Can I attend Earp Expo if I am under the age of 18? Yes, we people of all ages are welcome (except for events that are stated 21+). Can I re-enter the convention if I leave? Yes, re-entry into the convention is allowed, however if any part of the convention space reaches full capacity (per hotel rules and regulations) there will be a one-out one-in policy. Do you have a room block? Our room block will be open in the coming weeks. Please click here for more deatils. Will there be security? Yes, we have an amazing security team that will do their best to make sure everything is secure and everyone is safe. Can I volunteer to work for Earp Expo? Our vonuteer applications will reopen for 2021 in the coming months. Can I bring food or drinks into the venue? Yes, snacks and drinks (non-alcoholic) are permitted into the convention space. We will have water cooler stations throughout to keep you hydrated. We please ask that no big meals be brought into the convention space. Is any part of the convention outside? The convention is entirely inside, however if you want to venture the French Quarter or other parts of New Orleans going outside will be inevitable. I can’t attend the convention. Will there be live-streaming? There will not be live-streaming at Earp Expo but we will record all panels and upload them at our earliest convenience. Is there a lost and found at the convention? Please see the registration desk for lost and found. How do I buy things at the convention? Should I bring cash, Credit card, or both? Please keep in mind that autographs and/or selfies can only be purchased with cash. Photo ops (if available) will be available for purchase at the convention with cash only. (Please bring a valid ID for credit/debit card purchases). Do I need to bring my photo ID? Yes. You will need to bring a valid photo ID for badge pickup and to attend the Purgatory Pride after-party( 21+). The legal drinking age in New Orleans is 21+, IDs will be checked at bars as well as at all convention events that serve alcohol. Will there be gender-neutral bathrooms? We want everyone to feel themselves during the convention so there will be bathrooms designated as gender-neutral. Does Earp Expo have an anti-harassment policy? Earp Expo does not condone harassment of any kind. If caught harassing a guest, attendee, staff member, or anyone else you will banned for the convention and no refunds (for passes, auto, photos, special events, or workshops) will be given. Also, depending on the situation legal authorities will be contacted. Are fans allowed to wear costumes at the convention? Yes, we encourage it. However no weapons are allowed on hotel grounds or the convention space. Also, vulgar or offensive costumes will not be allowed into the convention.




Guests


I’m a manager or representative for a celebrity who is interested in attending Earp Expo as a guest. Who do I contact?
For guest inquiries, email us at info@earpexpo.org.
Can I suggest as a possible guest? If you would like to see additional cast members at Earp Expo, let us know at info@earpexpo.org.




Tickets


When do tickets go on sale? Tickets are on sale now. Where can I get tickets? Tickets are available through our Eventbrite page. You can accesss the link through our ticket page. Do you expect Earp Expo tickets to sell out? We don’t know if tickets will sell out, it is best to get tickets before that might become an issue. We will however try to alert people on our social media channels if this is an issue. Are tickets transferable? Yes, tickets are transferable through Eventbrite. Do you offer refunds? All ticket sales are final. There are no refunds. Tickets can however be transferred to other people through Eventbrite. Can I buy admission at the door or do I have to buy them in advance? If we do not sell out before the convention weekend, you will be able to purchase ticket at the convention. Where can I pick up my badge? TBD. If I lose my badge at the con, can I get a replacement? We will unfortunately not be able to replace your badge if it gets lost or stolen. Does my child need to purchase a ticket? If your child is under 12 they do not need a ticket, however an adult weekend pass must be purchased. Stay tuned for more information on child passes.




Vendors


How do I apply to be a vendor at Earp Expo? Visit our Vendor page for more information on how to become a vendor. How much does it cost to be a vendor? Small Table - $175 Large Table - $300 Booth - $550 Do I have to take my items with me at night, or can I leave them at my table for after the show closes? TBD Is WIFI free? TBD Will someone need to be at my booth/table the entire time? You are free to determine when you wish to be available at your table. Your vendor fee includes access to the vendor area all 3 days of the convention weekend. Earp Expo LLC is not responsible for any lost or missing items. What are exhibiting hours? Fri Convention Open - Convetion Close Sat Convention Open - Convetion Close Sun Convention Open - Convetion Close When is the set up and tear down? TBD Do I have to exhibit the entire three days? You are not required to exhibit the entire convention weekend. What are the actual hours of the con? We will announce official convention hours closer to the convention date. Will there be food available? TBD Will we have a specific badge for entry? Please click here for more information. Can we ship stuff? TBD Can we use the loading dock? TBD Can my table be next to my friend? Tables are assigned at random at the time of vendor pass purchase/application. Will we be listed on the Earp Expo app? Yes, if you are a vendor at Earp Expo you will be listed under the Vendor tab on our app. Can I display adult material? Our convention is a family friendly event. Adult material must be kept descrete and 13yrs+.




Sponsor


How can I be a sponsor for Earp Expo? Please contact us at info@earpexpo.org for sponsor inquiries.




Disability Assistance


Can I request assistance for EarpExpo 2020? Earp Expo has a dedicated department for all disability requests. Please reach out via email for assistance with special requests: info@earpexpo.org Will there be accommodations for those who are hard of hearing or require ASL interpreters? Every effort will be made to have interpreters on site for main convention events. Special seating will be provided. Do I get priority seating if I qualify? Disability assistance does not grant priority seating. There is however a designated seating area for those requiring disability assistance. Will Earp expo provide me an interpreter during autograph signings, photographs, meals and/or meet and greets? Every effort will be made to have interpreters on site for main convention events. We cannot guarantee availability for autograph signings and photo-ops. Is there a specific seating for people with physical disabilities? Special seating will be provided during each panel. Do I need a VIP pass to skip lines? VIP pass purchases are separate from disability accomodations.




ADA


What is your ADA policy? Earp Expo is committed to abiding by ADA regulations and providing reasonable accommodation for guests with physical, mental, and/or other types of disabilities set forth by State and Federal Law. Services Available at Earp Expo: Visual/Hearing Impaired Accommodations Proximity Seating within 50 feet of large screen American Sign Language interpreters on site A companion seat Seating Accommodations Wheelchair Seating in main panel room Chair in Line/End of Row Accommodations A companion seat Service Animals Under Louisiana's Service Animal Law and the Federal ADA, service animals are welcomed in areas with public accommodations Please be aware that under the ADA and Louisiana Law, however, owners of public accommodations are not required to allow Emotional Support Animals (ESA), only Service Animals Services Animals are trained to perform tasks for the benefit of an individual with a disability Although Emotional Support Animals have therapeutic benefits, they are not individually trained to perform specific tasks and the ADA states that it does not qualify as a Service Animal People with an ESA may have to provide proof of the animal’s therapeutic purposes Please direct any further questions or concerns regarding Service Animal/Emotional Support Animal accommodations towards the Marriott. *Due to the conventions limited resources, staff or volunteer may be required to discuss your request for seating with you in order to attempt to meet your needs. One important reminder: We will do our best to make sure the events are accessible to you, but that does not mean we guarantee you a front row seat, or priority privileges in lines. We follow the guidelines of the Americans with Disabilities Act, which specifies the number and arrangement required for accessible seating. If you arrive late, or in some cases even "on time" for an event, you may not get the seat you would prefer. Thank you. If you require accommodations that is not listed above, please contact us to see if arrangements can be made to meet your needs.





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2021 EARP EXPO LLC   For Questions contact us at info@earpexpo.org